At Homelora, we take as much care in crafting our returns policy as we do in selecting our transitional furniture pieces. Should your purchase of bookcases, beds, or bath accessories not meet your expectations, we offer a straightforward returns process to ensure your complete satisfaction.

Our Return Policy

We accept returns within 15 days of delivery for most items in our collection, including:

  • Bar & Counter Stools
  • Baskets & Bins
  • Bed & Bath collections
  • Blankets & Throws
  • Bookcases & Cabinets
  • And other home furnishings

Non-Returnable Items

To maintain quality standards, we cannot accept returns for:

  • Custom or made-to-order pieces (including select beds & headboards)
  • Fragile items marked “Final Sale” (such as certain chandeliers and glass bowls)
  • Personalized botanical decor
  • Opened candles
  • Used bath accessories

Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below for quicker processing.
  2. Pack Securely: Return items in original packaging with all tags attached. Fragile items like bowls and cake stands must be packed with protective materials.
  3. Ship Back: Send your return to:
    Homelora Returns
    4785 Patton Lane
    Raleigh, NC 27603
    USA
  4. Receive Refund: We’ll process your refund within 5 business days of receiving the returned item.

Exchange Process

For exchanges of items like coffee tables or benches:

  1. Follow the same return process above
  2. Include a note specifying the replacement item
  3. We’ll ship your new item once we receive the return

Note: Additional shipping charges may apply for exchanges to different product categories (e.g., exchanging a bookcase for a bed frame).

Refund Information

Your refund will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Homelora Customer Service,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

• [Product Name] (Quantity: [X])
• [Product Name] (Quantity: [X])

Reason for return: [Please specify – e.g., incorrect item, damaged, changed mind]

I prefer: [Refund / Exchange for (specify item)]

Shipping method used: [Standard/FedEx/DHL/EMS]

Please confirm the return authorization and provide any special instructions for fragile items like my [bowls/chandeliers].

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Special Considerations

For returns of large furniture items like beds or bookcases:

  • You may be responsible for return shipping costs
  • Original packaging must be intact
  • Assembly/disassembly is the customer’s responsibility

Should you have any questions while selecting your next timeless piece or processing a return, our customer service team at [email protected] is here to assist with the same attention to detail we apply to our transitional furniture designs.