At Homelora, we understand that your home furnishings should be as carefully selected as they are carefully crafted. Our shipping and returns policies reflect our commitment to quality and your complete satisfaction with our transitional furniture pieces.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to accommodate your needs:

Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Shipping Fee: $12.95 USD

Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Available for orders over $50 USD

Note: Delivery times may vary for international orders. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges

We want you to love your Homelora pieces as much as we do. If you’re not completely satisfied, we offer a straightforward returns process for most items.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Eligible Items: Most products including bookcases, beds, bath accessories, bar stools, blankets, and other home furnishings
  • Non-Returnable Items:
    • Custom or made-to-order pieces (including select beds & headboards)
    • Fragile items marked “Final Sale” (such as certain chandeliers and glass bowls)
    • Personalized botanical decor
    • Opened candles
    • Used bath accessories

Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order. Use our template below for quicker processing.
  2. Pack Securely: Return items in original packaging with all tags attached. Fragile items like bowls and cake stands must be packed with protective materials.
  3. Ship Back: Send your return to:
    Homelora Returns
    4785 Patton Lane
    Raleigh, NC 27603
    USA
  4. Receive Refund: We’ll process your refund within 5 business days of receiving the returned item.

Exchange Process

For exchanges of items like coffee tables or benches:

  • Follow the same return process above
  • Include a note specifying the replacement item
  • We’ll ship your new item once we receive the return

Note: Additional shipping charges may apply for exchanges to different product categories (e.g., exchanging a bookcase for a bed frame).

Refund Information

Your refund will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Homelora Customer Service,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

  • [Product Name] (Quantity: [X])
  • [Product Name] (Quantity: [X])

Reason for return: [Please specify – e.g., incorrect item, damaged, changed mind]

I prefer: [Refund / Exchange for (specify item)]

Shipping method used: [Standard/FedEx/DHL/EMS]

Please confirm the return authorization and provide any special instructions for fragile items like my [bowls/chandeliers].

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Special Considerations

For returns of large furniture items like beds or bookcases:

  • You may be responsible for return shipping costs
  • Original packaging must be intact
  • Assembly/disassembly is the customer’s responsibility

Should you have any questions while selecting your next timeless piece or processing a return, our customer service team at [email protected] is here to assist with the same attention to detail we apply to our transitional furniture designs.